Cancellation policy

DAE Tea | Return & Refund Policy

At DAE Tea, we are committed to providing the highest quality Taiwanese loose-leaf tea. Due to the perishable nature of our products and for the safety of our customers, we have established the following policy:

1. Tea Products (Perishable Goods)

All tea sales are final. To ensure food safety and product integrity, we do not accept returns or exchanges on any tea products (including loose-leaf, tea bags, or powders) once they have been delivered, regardless of whether the packaging is opened or sealed.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or if you received the incorrect item, please contact us at kimberly@daelicious.com within 7 days of delivery.

  • Please include your Order Number and a clear photo of the damaged or incorrect item.

  • Upon verification, we will immediately issue a replacement or a full refund to your original payment method at no additional cost to you.

3. Non-Perishable Merchandise (Teaware & Accessories)

For non-tea items such as teaware, infusers, or apparel, we offer a 30-day return window from the date of delivery.

  • To be eligible for a return, the item must be unused, unwashed, and in its original packaging.

  • Customers are responsible for the return shipping costs for non-defective merchandise.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Shipping Costs

Original shipping charges are non-refundable. If you receive a refund for a non-perishable item, the cost of return shipping will be deducted from your refund unless the return is due to our error (damaged/incorrect item).